Frequently Asked Questions – Urban Community-Supported Fishery
UPDATED: 15 APRIL 2020
We've collated and answered some FAQs to get you going with #stayathome deliveries of #fishwithastory via ABALOBI MARKETPLACE. Still stuck after reading these? Email firstname.lastname@example.org or send us a Whatsapp query.
Download ABALOBI MARKETPLACE app
If your delivery address falls within the stipulated delivery zone and your registration has not been approved; or if you did not receive the welcome email as anticipated, then please send a query to: email@example.com. Please allow reasonable time for us to process your registration.
Purchasing Fish With A Story
The price per kilogram listed for Catch of the Day is adjusted to include a logistics fee. The selling price per kilogram goes directly to the fisher concerned. This is listed on your invoice as 'goes to fisher'. The logistics fee component of the price per kilogram contributes towards maintaining effective cold chain management, as well as the logistics of getting your fish from small-scale fishing communities to Cape Town.
The Home Delivery surcharge covers the cost of getting a premium quality product safely from our Cape Town facility to your door, including the Personal Protective Equipment (PPE) required to ensure the health and safety of our team, and your safety, considering COVID-19. VAT is added to all orders.
A full breakdown of these costs is detailed in your invoice upon ordering.
Unfortunately, as a small NPO with limited capacity, ABALOBI can only do home deliveries to selected areas of greater Cape Town. Please register and we will approve your registration if you fall into one of our delivery zones.
ABALOBI is committed to full traceability as well as transparency – recognition of fishers in the value chain is imperative. Traceability is realised through the unique QR code that you receive with each delivery which gives you the full Story behind the delivery: the who, what, where, when and how. Transparency is realised in clearly and openly communicating what the consumer is paying for. ABALOBI does not apply a markup on any fish sold through its MARKETPLACE. The full selling price of the fish goes directly to the fisher concerned; the logistics fee component contributes towards maintaining effective cold chain management, as well as the logistics of getting your fish from small-scale fishing communities to Cape Town.